FAQs

Frequently Asked Questions

 

The Shop

What is Extreme Kawaii?

  • Extreme Kawaii is a gift and apparel shop that specializes in unique and cute products that will make you live your best kawaii life. Head on over to the "About Us" page to learn more!

Where are you located?

  • We're located in Tallahassee, Florida. 
What kind of products do you sell?
  • We sell a wide range of products including apparel, accessories, toys, home decor, stationery, and more, all featuring cute and kawaii designs.
Do you make anything yourself?
  • Yes! Handmade and one-of-a-kind items can be found under the 'extreme kawaii originals' collection in the catalog. Pardon the dust, that section is a work in progress. Thanks for your interest!

Do you have a physical store?

  • We are an online and pop-up shop, meaning that we do not currently have a physical storefront. You can shop our products online or find us at various conventions and pop-up events throughout the year.
  • Convention schedule is TBD at this time.

 

 

Gifting

Do you sell gift cards?
  • Yes, we have digital gift cards!
How do I send a gift card?
  • From the gift card product page, check the box 'i want to send this as a gift' and enter the recipient's name, email and custom message. You can schedule a delivery date/time, or it will send shortly after placing the order.

Can I send a package to someone else?

  • Absolutely! From your checkout page, be sure to write in the 'special instructions' box that the order is a gift. Make sure you put the recipient's information for Shipping. 

 

Social Media

Are you on social media?

  • Yep! Links to those are in the 'connect with us' tab in Shop Info.

 

    What is Popshop Live?

    • Popshop Live is a livestream shopping platform for tiny businesses and artists to show their merch and connect with customers. (Currently only available in the US) 

     

    Orders

     

    What payment methods do you accept?

    • We accept most major credit cards and 'express checkout' providers. You can see the full list of accepted payment methods during checkout and on the bottom of the page. 

    Can I cancel or change my order?

    • No, once an order is placed, we work quickly to package and ship it. 
    What is your return policy?
    • We want you to be completely satisfied with your purchase, but we currently do not offer refunds or returns for online orders. However, for in-person sales at pop-ups and conventions, we are happy to accept exchanges on select items as long as they are in their original condition.
      Help! The item I want says it's out of stock! Will you restock?
        •  Most of our items are limited inventory or one of a kind and cannot be restocked.
         How can I contact you?
          • You can contact us through the "contact form" or by replying to your order email. Please allow some time for a reply, this is a one person show.  

           

          Shipping

          For more in-depth info, go here: Shipping Policy
          Do you offer international shipping?
            • Yes, currently shipping to Australia, Canada, Hong Kong, Israel, Japan, S Korea, Singapore and New Zealand. More countries will be added in the future.
            • Please refer to: VAT, GST, and Customs Duties: A Brief Guide for information pertaining to your responsibilities for imports.

            How long will it take to receive my order?

            • Shipping times vary depending on your location and the shipping method you choose. An estimated delivery time will be provided during checkout. 
            • We ship out items Monday-Friday, excluding federal holidays. 
             How can I track my order?
            • You will receive a tracking number via email once your order has been shipped. You can use this number to track your package online. Please allow at least 48 hours for tracking to update, especially during peak shopping seasons. 

            Why hasn't my tracking updated yet?

            • 'Label Created/Pre-Shipment':
              • You may receive an automated shipping notification earlier than the actual ship out date. Generally, your package goes out the following business day after the label has been created. 
              • USPS skipped the 'acceptance' scan and the package won't update until reaching a destination facility. This usually happens during a sudden influx of mail volume at postal facilities.

             

               

              Gift Card FAQs

               

              How do I use my gift card?

              • Copy the code from your email and paste it into 'gift card and promotions' on the checkout screen.

              How do I check my balance?

              • You can check your balance from the email you received with your gift card code.

              I deleted the email with the gift card code, what now?

              • Contact us and we can resend it. 

              Can gift cards be used on everything?

              • Gift cards are as good as cash, they can be used on products, shipping and taxes. They work with store promos and discounts, too.  Unfortunately, you cannot use them to buy more gift cards, that's like wishing for more wishes.

               

              Coupons and Promotions

              Do you have coupons?

              • We occasionally send coupon codes that can be applied to your order at checkout. These codes are good for one use per customer and are not meant to be shared. 
              What about promotions?
              • Throughout the year, we will have special promotions to celebrate holidays or events. These will be in the form of automatically applied discounts and will have an expiration date. Details will be provided in the 'announcements' banner when a promotion is active.

              What about gifts with purchase?

              • We sometimes offer a 'gift with purchase' for customers who meet a minimum order threshold. We have two types, 'choose your own' and 'mystery gift'
              1. 'Choose your own': during these events, a selection of products will be available for you to choose from to receive free with your order. You will have to add the item to your cart and meet the minimum purchase amount for the discount.  
              2. 'Mystery Gift': These gifts will be chosen for you, but we will try our best to make sure it goes with your order. There will be a minimum purchase requirement, but you will not need to enter a code. The gift will be included in your package.
              The full details will be provided in our Shop News when one is active!
               
              Help! Why isn't my promo working at checkout?!
              There are a few reasons:
              • It's expired or invalid
              • You've already used it.
              • There's an order minimum
              • Only applies to specific products
              • Only applies to specific customers
              • Promos can't be combined
              Example Scenarios: 
              1. You haven't met the order minimum before taxes and shipping:
                • $25 requirement, but the total is $18 (goods)+$1.35 (tax)+$5.65 (S+H). Promo will not apply.
              2. The promo only applies to specific product collections, like brand or type:
                • $25 of stationery requirement, but the cart contains $20 in stationery and $5 in hair accessories. Promo will not apply.
              3. You haven't met the order minimum for a 'gift with purchase', as the gift item doesn't count towards the subtotal:
                • $25 subtotal, but $5 of this is from the gift item. Promo will not apply.
              4. You've obtained a promo code that wasn't assigned to you:
                • 10% off for newsletter subscribers, but you aren't subscribed. Promo will not apply.
                • $5 off for returning customers, but you're a new customer. Promo will not apply.

               

               Fine print:

              Promotional codes are limited to one use per customer. They cannot be combined with other discounts and may expire without notice.

              Gifts with purchase are limited to one per customer, while supplies last.