FAQs
- Extreme Kawaii is a gift and apparel shop that specializes in unique and cute products that will make you live your best kawaii life. Head on over to the "About Us" page to learn more!
- We sell a wide range of products and fandoms including apparel, accessories, toys, home decor, stationery, and more, all featuring cute and kawaii designs.
- Handmade and customized items can be found under the 'extreme kawaii originals' collection in the catalog. Thanks for your interest!
- We don't currently have store gift cards, but we will offer them in the future.
What is Popshop Live?
- Popshop Live is a livestream shopping platform for tiny businesses and artists to show their merch and connect with customers. Be sure to follow us from the link up top.
Do you have a physical store?
- We are an online and pop-up shop, meaning that we do not have a physical storefront. You can shop our products online or find us at various conventions and pop-up events throughout the year.
- Shipping times vary depending on your location and the shipping method you choose. An estimated delivery time will be provided during checkout.
- You will receive a tracking number via email once your order has shipped. You can use this number to track your package online. Please allow at least 48 hours for tracking to update, especially during peak shopping seasons.
- No, at this time we only ship domestically, which includes US territories.
Orders:
What payment methods do you accept?
- You can see the full list of accepted payment methods during checkout.
Can I cancel or change my order?
- No, once an order is placed, we work quickly to package and ship it.
- We want you to be completely satisfied with your purchase, but we currently do not offer refunds or returns for online orders. However, for in-person sales at pop-ups and conventions, we are happy to accept exchanges on select items as long as they are in their original condition.
- Most of our items are limited inventory or one of a kind and cannot be restocked.
- You can contact us through the "contact form" or by replying to your order email. Please allow some time for a reply, this is a one person show.
Product Care Tips:
As collectors ourselves, we know how important it is to take good care of your items! Here are some tips to help keep them in top condition:
Apparel:
When in doubt, give your clothes a gentle hand wash in cold water with mild detergent and hang them to dry. Avoid using bleach or other harsh agents that can cause colors to fade. And don't put them in the dryer, as it can cause fabrics to shrink and embellishments to melt.
Bags and Pouches:
For most bags and pouches, a quick wipe with a damp cloth should do the trick. When storing them, use dust bags or shelves to keep them clean and dust-free.
Bentos and Accessories:
Hand-wash your bento boxes and avoid putting them in the microwave.
Collectible Figures:
If you're storing vinyl figures for a long time, be aware that they may start to "sweat" and develop an oily residue. To clean them, simply use soap and water and a soft cloth. And to keep them in top condition, remove them from their packaging every so often to prevent degradation.
Jewelry:
Keep your silver and silver-plated jewelry looking shiny with a jeweler's cloth. And for plated or enameled items, avoid using harsh cleansers that can damage the finish. Finally, for earrings, be sure to keep them clean and free of debris to promote good hygiene.
Plushies:
Most plush toys can be spot cleaned with a damp cloth to remove any dirt or stains.
Squishies:
For PU/Slow-rise squishies, avoid submerging them in liquid and clean them with a damp cloth. For mochi/silicone squishies, you can wash them with soap and water to keep them looking their best.