Frequently Asked Questions

 

The Shop

What is Extreme Kawaii?

• Extreme Kawaii is a family-owned gift shop that specializes in all things cute and kawaii. Head on over to the "About Us" page to learn more!

Where are you located?

• We're located in Tallahassee, Florida. 

What kind of products do you carry?

• We carry a wide variety of products including apparel, accessories, toys, home decor, stationery, and more, that fit the kawaii aesthetic.

Are your products authentic?

• We pride ourselves in offering officially licensed products from the brands we carry.

Do you make anything yourself?

• Yes! Handmade and one-of-a-kind items can be found under the 'extreme kawaii originals' collection in the catalog. Pardon the dust, that section is a work in progress. Thanks for your interest!
• We’re also working on our own branded merchandise, so keep an eye out!

Do you have a physical store I can visit?

• You can visit us in person at local pop-up events and anime conventions*.
• Not in the area? Our online shop is open 24/7 and we occasionally live-stream!

*Convention schedule for 2024 is TBD.

 

Contact and Connect With Us

Are you on social media?

• Yep! Links to those are in the 'connect with us' tab in Shop Info. (Psst…We love it when customers tag us in unboxings!)

May I contact you?

• For order related questions, you can contact us by replying to your order email or using the 'contact us' form in the Shop Info tab. 
• Solicitations will be ignored.

What is Popshop Live?

• Popshop Live is a livestream shopping platform for micro businesses and artists to show off their merch and connect with customers. It is currently available in the US for iOS, Android and desktop. 
• Use our referral link to receive a $5 promotional credit for use on our Popshop Live storefront and to see us when we go live! 

 

Gifting

Do you sell gift cards?

• Yes, we have digital gift cards!

How do I send a gift card?

• From the gift card product page, check the box 'i want to send this as a gift' and enter the recipient's name, email and custom message. You can schedule a delivery date/time, or it will send shortly after placing the order.

Can I send a package to someone else?

• Absolutely! From your checkout page, be sure to write in the 'special instructions' box that the order is a gift. Make sure you put the recipient's information for Shipping. 

 

Orders

 What payment methods do you accept?

• We accept most major credit cards and 'express checkout' providers. You can see the full list of accepted payment methods during checkout and on the bottom of the page. 

Can I cancel or change my order?

• No, once an order is placed, we work quickly to package and ship it. 

What is your return policy?

• We want you to be completely satisfied with your purchase, but we currently do not offer refunds or returns for online orders. However, for in-person sales at pop-ups and conventions, we are happy to accept exchanges on select items if they are in their original condition.
• If warranted, any refunds will be issued as store credit. Store credit can be used online or in-person.

Help! The item I want says it's out of stock! Will you restock?

•  Most of our items are limited inventory or one of a kind and cannot be restocked.

 How can I contact you about my order?

• You can contact us through the "contact form" or by replying to your order email. You should receive a reply in less than 24 hours.
• It is not recommended to use social media for order related questions.

 

Shipping

For more in-depth info, go here: Shipping Policy

 

Do you offer international shipping?

• Yes, currently shipping to Australia, Canada, Hong Kong, Israel, Japan, S Korea, Singapore and New Zealand. More countries will be added in the future.
• Please refer to: VAT, GST, and Customs Duties: A Brief Guide for information pertaining to your responsibilities for imports.

How long will it take to receive my order?

• Shipping times vary depending on your location and the shipping method you choose. An estimated delivery time will be provided during checkout. 
• We ship out items Monday-Friday, excluding federal holidays. 

 How can I track my order?

• You will receive a tracking number via email once your order has been shipped. You can use this number to track your package online. Please allow 24-48 hours for tracking to update, especially during peak shopping seasons. 

Why hasn't my tracking updated yet?

• 'Label Created/Pre-Shipment':
• You may receive an automated shipping notification earlier than the actual ship out date. Generally, your package goes out the following business day after the label has been created. 
• USPS skipped the 'acceptance' scan and the package won't update until reaching a destination facility. This usually happens during a sudden influx of mail volume at postal facilities.

Help! Why is my package being returned to sender?!

• The address provided at checkout was insufficient, incomplete or invalid. 
• If sending to an apartment, duplex, etc., you must include the apartment or unit number. USPS will not deliver without it.
• If sending to a dormitory, contact the university’s housing authority to make sure you have the correct address. Universities usually have an internal mail center, so packages aren't addressed to the dorm building directly.
• Check for errors if autofill/autocorrect is being used. 
• The carrier made a mistake.
• If you've been receiving mail as addressed, someone made a mistake. It is best to contact USPS as soon as possible, they may be able to correct it. (USPS Contact Form, Opens in New Tab)

Returned Mail Policy

 It is imperative you provide the correct information at checkout.

• If your package is returned due to an insufficient, incomplete or invalid address, we offer the following:
• Reship- We will invoice you for postage to the correct address.
• Partial Store Credit- You will receive a credit for the item total, less shipping and handling. (Postage is non-refundable)